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TJM Measures 2014

We have become aware that we are mostly measuring activity. In 2014 we will measure not only what we do but also what difference this makes (our influence) in the jails. One of the ways we do this is in consultation with Dr. W Thomas Beckner who helped bring the difference to our attention. Some of this can already be noted in how these measures are written.

We have focused our Measures on influence as well as activity and will continue this approach succeeding years.

We will document 21,000 prisoners and 3,000 volunteers worshipping together in the jails during 2014.  To do this we will rely on reports by Worship Teams submitted online and through the mail. We will again conduct a random survey of prisoners.  In addition we will also conduct a random survey of Corrections staff.  Instead of focusing on satisfaction we will also ask about changes in behavior as a result of worship attendance in jail.

We can document 22,685 prisoners worshiped with 3,360 of our Worship Team volunteers in 2014. Our interviews with corrections officers seemed to suggest that visits from chaplains have value to prisoners as a calming influence, especially during times of crisis, While the presence of Worship Teams is viewed as a good thing, more often it was noted that any positive influence appeared to be short lived and many inmates used this time to socialize with others they could not normally see.   

We will document 2,400 hours of service by members of our Adult Jail Chaplaincy Team resulting in at least 1600 prisoner contacts in 2014. To do this we will use the sign in book in the chaplain’s office at the Justice Center and reports submitted online, through the mail and placed in the bin at the chaplain’s office in the Justice Center.   We will also review completed Inmate Request forms. As stated above we will also conduct a random survey of Corrections staff around changes in behavior post chaplaincy interaction.  We will also be working with Dr. Beckner on other ways to measure this.

During 2014, we can document 1,100 chaplaincy contacts in the Justice Center. This is substantially less than last year, but suspect this may have to do with the way we did the counting. (We looked at each form and did not count those that indicated the person was not there and eliminated duplicate requests) We estimate that members of the Adult Jail Chaplaincy Team gave, 1,861 hours in 2014. (We calculated this number because we changed how we asked chaplains to report their activity during the last quarter of 2014, emphasizing the names of contacts.) We are still refining this process.

We will document that we will have a chaplain on scene within 1.5 hours of being requested for all death notifications. TJM will record the time of such calls that come to us and will follow up with the chaplain who responded as to the time of their arrival at the facility where they were needed. The goal is 100%. Achieving this goal frees up significant officer time and attention in these situations. It also reduces prisoner stress, thereby aiding in jail safety and security. This year we will also measure the percentage of instances where chaplains make follow up visits.

In 2014 our chaplains were on scene within 1/2 hour, %100 of the time, of being requested. When death notifications need to be made after normal business hours, it is our chaplains who make these notifications. Our chaplains are well trained and doing this work well means people get off to better start in the grieving process. Getting there quickly means they are far less likely to find out about it over the phone, or in some instances, on television.

For all grief intervention requests, we will have a chaplain respond by the end of the day the request is made. To document the success of the TJM office will record the time of such calls that come to us and will follow up with the chaplain who responded and to the time of their arrival at the facility where they were needed.  The goal is 90 to 95%.

In 2014 our chaplains responded to all grief intervention requests by the end of the day %80 of the time. All others were within a day or 2 following with the agreement of the person making the request. The jail, most often in the for of the Social Services or Mental Health departments, know that we will provide a chaplain quickly to care for the spiritual needs of a prisoner.

We will average at least 4.75 out of 5.0 indicating the quality of our training.

Our average training score foe 2014 was 4.85 out of 5.0. One of our consistent strengths has been the quality of our training. In the jails this manifests itself in several ways. Our chaplains are trusted to effectively handle pastoral care and crisis intervention situations in the jails.  Our clergy orientation for visiting within the Hamilton County jails provides a clear understanding for pastoral in the jails. We have helped to make these visits easier for the clergy of the community and for the Corrections staff. TJM has performed a similar service through our Worship Team ministry.

We will continue to reach out to surrounding counties to see how we might be helpful to their jail ministry programming.

We continue to have good referral relationships with some of the surrounding jails.  This is especially true of Butler County in Ohio and Campbell County in Kentucky. Most other counties we can make referrals for needed visits. We have not progressed beyond that. These relationships are a way we expand our ministry to the jails and the broader community.  We also heard that Clermont County had a change in their leadership of their jail ministry program but have been unable to contact them.